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Everything you need to know to use our services

FAQ stands for “frequently asked questions” and an FAQ page is included on our website to allow questions to be asked and answered in a public forum. An FAQ page is a living, breathing document that will be updated regularly. Every time a customer asks us a question, we decide whether it is something that other customers may ask or find interesting and useful to know. We make sure that we answer the questions clearly and take advantage of the opportunity to connect with our customers and reflect the personality of your business and brand.

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General Questions

1Do you accept International Orders?
Yes, we do handle orders International Orders.
2Do you have a minimum order?
There is a Minimum Order Policy, which requires orders to be of minimum 25 kg.
3When will my order be processed?
Because we are a wholesaler please allow up to 4 business days for purchase requisition processing after we gather all the necessary information required.
4What methods of payment do you accept?
We accept Wire Transfers, Direct Banking Deposits and International Money Orders. Unfortunately, we do not accept personal or business cheques. If payment is being made via Wire Transfer, Direct Deposit or an International Money Order, please DO NOT SEND UNTIL we contact you with the exact total of your order.
5What are my shipping options?

6Do you provide GCMS documents?
Yes,we do. With an unwavering commitment to offering the highest quality of products, we firmly believe that Quality Assurance is of utmost importance.
7What is an MSDS?

MSDS stands for Material Safety Data Sheet. It provides detailed product information needed by material handlers and emergency workers on physical and chemical data. This includes melting points, boiling points, flash points, reactivity, first aid instruction, toxicity, storage recommendations, disposal instructions, control measures, protective equipment instructions, and spill and leak procedures.

8What is a Certificate of Analysis?
A Certificate of Analysis is the result of testing against acceptable parameters. Certificates of Analysis can look quite different from product to product, industry to industry. However, with Essential Oils, measurement quite often consists of the dominant constituent of a particular oil.
9What is a GC Report?
GC stands for Gas Chromatograph. In simple terms, a GC separates an essential oil into individual components. The oil is vaporized upon entry into the device, and the oil passes through a column assisted by a carrier gas (usually helium or hydrogen). The column itself sits within an oven; here change in heat over time is managed. Different chemical compounds react at different speeds within the column, and this information is captured on the Gas Chromatograph. GC reports are unique, and in many publications, they are referred to as fingerprints of that particular batch of essential oil. They help purchasers protect their quality by ensuring major constituents are within generally accepted guidelines, as well as providing quantitative proof that received product matches approved samples. Still, it is important to note some of the limitations with GC's. While a GC may produce a unique fingerprint of an essential oil, this result is often unique to the GC device and the skill of the user. Even when conditions such as the type of column being used, ambient temperature, retention rates, etc are held equal, results may have slight variations. Another limitation is that without Mass Spectrometry (MS), a device significantly more expensive than even a GC, individual components cannot be identified.
10How is a purchase order different from an invoice?
While they may seem similar, purchase orders and invoices are quite different. An invoice requests payment for a purchase and are sent from the vendor to the purchaser. They include the same information as in the purchase order, as well as an invoice number, vendor contact information, any credits or discounts for early payments, payment schedule, and total amount due to the vendor. The key differences between the two documents are that a purchase order prompts the creation of an invoice. A purchase order is sent from the purchaser to the vendor, whereas an invoice is sent from the vendor to the purchaser. In addition, the purchase order officially “orders” good or services from a vendor while the invoice requests payment for the order.

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